Why Employees Don't Do What They're Supposed To Do and What To Do About It
They don't know whyThey don't know how
They don't know what
They think your way won't work
They think their way is better
They think something else is more important
There are no positive consequences
They think they ARE doing it
They are rewarded for NOT doing it
They are punished for doing it
They anticipate negative consequences
There are no negative consequences for NOT doing it
There are obstacles they can't fix
They have personal limits
They have personal problems
The task is simply impossible.
Be sure to read the book to find out how to solve each problem!
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